SERVICE MANAGEMENT SYSTEM, SERVICE MANAGEMENT DEVICE, INFORMATION TERMINAL, SERVICE MANAGEMENT METHOD, SERVICE MANAGEMENT PROGRAM, AND COMPUTER-READABLE STORAGE MEDIUM WITH SERVICE MANAGEMENT PROGRAM RECORDED THEREON

摘要

PROBLEM TO BE SOLVED: To improve the satisfaction level of customers by devising so that, even if the customers moves to another service area to perform transactions in a plurality of service areas, the customers can immediately receive services by servicemen in a service area after moving.

SOLUTION: This system comprises a serviceman condition management part for managing the conditions of servicemen; a serviceman retrieval part for retrieving, according to a retrieval request inputted to retrieve a serviceman capable of providing a service to the customer, the serviceman on the basis of the state conditions of servicemen managed by the serviceman condition management part; a retrieval result display part 8 for displaying the retrieval result; a reservation processing part for reserving the serviceman according to a reservation input; and a reporting part for reporting the reservation to the serviceman reserved by the reservation processing part.

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