| 摘要 |
<P>PROBLEM TO BE SOLVED: To automatically and successively record the process such as operating procedures, etc., resulting in a failure and the network situation in the event of failure, in a time series and control them in connection with customer information in order to improve the failure reproducibility of an information communication terminal. <P>SOLUTION: An information communication terminal 1 a customer has comprises at least an error information memory 5 for storing operating conditions taken by the customer, and an error button for informing a supervisory server 3 of the occurrence of a failure via a base station 2 when the information communication terminal 1 fails. The supervisory server 3 automatically and successively acquires and transfers the operating conditions and working environments in the operating time order every information communication terminal 1 under watch to a customer managing server 4. The managing server 4 stores and controls the information such as operating conditions and operating environment transferred in the operating time order in a database in connection with the customer information. <P>COPYRIGHT: (C)2003,JPO |
