METHOD FOR THE VOICE-OPERATED IDENTIFICATION OF THE USER OF A TELECOMMUNICATION LINE IN A TELECOMMUNICATIONS NETWORK DURING AN INTERACTIVE COMMUNICATION USING A VOICE-OPERATED CONVERSATIONAL SYSTEM

摘要

Clear identification of a user is permitted if a linguistic declaration by the user is similar to a stored reference pattern. If not, a new reference pattern and a new user identification are generated. An individual user guide is enabled, thereby enabling the user to be addressed personally.