CONTACTING REMOTE SUPPORT (CALL HOME) AND REPORTING A CATASTROPHIC EVENT WITH SUPPORTING DOCUMENTATION

摘要

Responsive to detecting a failure in a computer system determined by receiving a trap from at least one component integrated in the computer system, a notification to a recipient may be transmitted. A service ticket is created associated with the failure. One or more other problem events occurring during the failure is detected and an indication that the other problem events occurred during the failure is recorded. Notifying the recipient during the failure, of the one or more other problem events, is prevented. Responsive to detecting a resolution of the failure, the service ticket is updated with the other problem events with the indication that the other problem event occurred during the failure.

主权项

1. A method of computer problem notification, comprising:
responsive to detecting a failure in a computer system determined by receiving a trap from at least one component integrated in the computer system, transmitting a notification to a recipient; creating a service ticket associated with the failure; detecting one or more other problem events occurring during the failure and recording with an indication that the other problem events occurred during the failure; preventing notifying the recipient during the failure, of the one or more other problem events; and responsive to detecting a resolution of the failure, updating the service ticket with the other problem events with the indication that the other problem event occurred during the failure.