| 摘要 |
<p>Comunications between an agent (5302) and a party (5301) using a communications device (102) involve sending an interactive script using session initiation protocol (SIP) to the communication device (102). The interactive script gathers information from the communications device or a user of the communication device (102) and the requested information is then forwarded to an agent terminal (170) using SIP. The interactive script is written in a high-level language and securely stored, such that an authorized party can easily access and alter the script to suit a need for particular information.</p> |
