Call center and method for controling a call center

摘要

The arrangement has agent workstations connected to a public telecommunications network via a telecommunications system and connected together and to at least one data server via an internal communications network. A service server connected to the internal network runs at least one automated call center service under the control of at least one service program arrangement and can be connected to the public network via a switching computer. The arrangement has agent workstations (AGE) connected to a public telecommunications network (NET) via a telecommunications system (TKA) and connected together and to at least one data server (DSE) via an internal communications network (LAN). A service server (SPP,SPP') connected to the internal network runs at least one automated call center service under the control of at least one service program arrangement and can be connected to the public network via a switching computer (VER,VER'). AN Independent claim is also included for the following: a method of operating automated call center services.