发明名称 SYSTEM FOR CONTROLLING OR INFORMING RESULT OF COMMUNICATION WITH CUSTOMER
摘要 <p><P>PROBLEM TO BE SOLVED: To timely and precisely inform a result of communication with a customer to a desired or prescribed person, and to control the result by a computer. <P>SOLUTION: A rental company system 100 has a branch office master table 124 for unitarily registering and controlling the inquiry content in respective branch offices. In the respective branch offices, a branch office terminal 112 displays an 'acceptance registering and changing' image screen 907 according to operation of a branch office operator, and accepts input of a plurality of kinds of inquiry content information. The branch office terminal 112 registers the inputted inquiry content information in the branch office master table 124 via an in-house network 110. The branch office terminal 112 displays an 'inquiry content information transfer' image screen 980 according to the operation of the branch office operator, and transfers the inquiry content information inputted to the 'acceptance registering and changing' image screen 907 to a cellular phone 801 of a transmission partner inputted to the image screen 980. <P>COPYRIGHT: (C)2003,JPO</p>
申请公布号 JP2003208510(A) 申请公布日期 2003.07.25
申请号 JP20020007526 申请日期 2002.01.16
申请人 BIG RENTAL:KK;KOMATSU LTD 发明人 YOTSUYA CHIKASHI;ABE NORIAKI
分类号 G06Q10/00;G06Q30/02;G06Q50/00;(IPC1-7):G06F17/60 主分类号 G06Q10/00
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