TELECOMMUNICATION NETWORK THAT PROVIDES CALLER-ENTERED INFORMATION TO MULTIPLE CALL DESTINATIONS

摘要

In a telecommunication network, a switching system routes a call to a service platform. The service platform transfers a prompt message over the call, collects caller-entered information from the caller, and transfers the caller- entered information to an SCP system. The SCP system transfers the caller- entered information to a first destination processor, processes a first destination routing code from the first destination processor to determine a first destination routing instruction, and transfers the first destination routing instruction to the switching system. The switching system routes the call to a first destination in response to the first destination routing instruction. The SCP system transfers the caller-entered information to a second destination processor, processes a second destination routing code from the second destination processor to determine a second destination routing instruction, and transfers the second destination routing instruction to the switching system. The switching system routes the call to a second destination in response to the second destination routing instruction.