System and method for estimating service oriented labor costs

摘要

A system and method for managing capacity of professional and technical services is presented. A customer request is received resource types are determined with corresponding service levels to satisfy the customer request. Labor rates are generated according to service levels, or urgency levels of the customer request. Labor rates are influenced by two primary cost drivers which are resource utilization and resource overtime amount to satisfy the customer request. A customer bid is generated using the labor rates by service levels and adding non-labor cost and profit.