发明名称 |
Automatic call distribution system contact routing with media-port |
摘要 |
Method and apparatus for routing a non-circuit switched contact to an agent in a circuit switched telephony-based automatic call distribution (ACD) system, without using a voice port for the external contact. A media-port is used to emulate the voice port, permitting the routing of the non-circuit switched contact through the telephony-based ACD system.
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申请公布号 |
US6590971(B1) |
申请公布日期 |
2003.07.08 |
申请号 |
US20000516074 |
申请日期 |
2000.03.01 |
申请人 |
ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES LLC |
发明人 |
BRYLA JAMES;FISCHER PAUL;HYMEL DARRYL |
分类号 |
G06F13/00;H04L12/66;H04M3/51;H04M3/523;(IPC1-7):H04L12/66 |
主分类号 |
G06F13/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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