发明名称 |
Call center monitoring system |
摘要 |
A system to monitor a call center includes reception of call center data, determination of respective values of a plurality of measures based on the call center data, determination of a compliance description for each of the plurality of measures, presentation of an indicator in association with each of the plurality of measures, wherein an indicator presented in association with a measure corresponds to a compliance description determined for the measure, reception of a selection of a presented indicator, and presentation of a value of a measure associated with the selected indicator in response to the received selection.
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申请公布号 |
US2003123640(A1) |
申请公布日期 |
2003.07.03 |
申请号 |
US20010035941 |
申请日期 |
2001.12.31 |
申请人 |
ROELLE WILLIAM;ARCURI THOMAS;ZACHACZ KAREN;COURY JACQUELINE L.;SPAULDING CAROL;BONK BECKY;BOLEJACK CHRIS;MUCKLE ROBERT;LIMRIC DAVID;LESAGE SUZY |
发明人 |
ROELLE WILLIAM;ARCURI THOMAS;ZACHACZ KAREN;COURY JACQUELINE L.;SPAULDING CAROL;BONK BECKY;BOLEJACK CHRIS;MUCKLE ROBERT;LIMRIC DAVID;LESAGE SUZY |
分类号 |
H04M3/51;(IPC1-7):H04M3/00;H04M5/00 |
主分类号 |
H04M3/51 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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