发明名称 |
Automatic voice response system using voice recognition means and method of the same |
摘要 |
An automatic voice response section transfers voice input from a caller to a voice recognition section, and the voice recognition section generates a voice recognition result. The voice recognition result is synthesized at the voice response section into a voice confirmation message and sent back to the caller for confirmation that the voice input was correctly recognized. When a response by the caller to the confirmation message is negative, the automatic voice response section plays the previously received voice input from the caller as audio to a screener interface. A screener listens to the audio and enters a screener recognition result at the screener interface. The screener recognition result is synthesized into a voice response message by the voice response unit and transmitted to the caller for confirmation. Only if the caller responds negatively to the message based upon the screener recognition result is the call switched to an operator for manual handling of the callers special problems.
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申请公布号 |
US6584180(B2) |
申请公布日期 |
2003.06.24 |
申请号 |
US20010761146 |
申请日期 |
2001.01.16 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORP. |
发明人 |
NEMOTO KAZUO |
分类号 |
G10L15/00;G10L13/00;G10L15/22;H04M1/64;H04M1/663;H04M3/42;H04M3/51;(IPC1-7):G10L15/22 |
主分类号 |
G10L15/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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