| 摘要 |
<p><P>PROBLEM TO BE SOLVED: To provide a call center managing server, a processing method therefore and a system therefor which enable more flexible grouping of clients to become telephone call targets. <P>SOLUTION: The call center managing server has a telephone call function for managing telephone call work for an operator to originate a telephone call from an operator terminal to a client, a telephone call receiving function for performing telephone call receiving work by assigning incoming telephone call from the client to a suitable operator, a client information storage means for storing client information which is attribute information on the client to become the telephone call target, a primary telephone call list preparing function for preparing one or a plurality of primary telephone call candidate client lists by extracting a client group having a prescribed attribute from the client information storage means, and a secondary telephone call list preparing function for preparing one or a plurality of secondary telephone call candidate client lists by extracting a client group having arbitrary features from one or a plurality of telephone call candidate client lists. <P>COPYRIGHT: (C)2003,JPO</p> |
