A method and apparatus for providing a service in which a handheld personal communication device is used to make contact with a service centre providing a service in which information is transferred and tasks are performed on a user's behalf in response to specific requests. The service centre responds to calls made from handheld devices and perform tasks in response to specific requests from the user relating to both help with operation of the handheld device and advice in response to specific requests channelled through the handheld device unrelated to the operation of the handheld device itself.
