发明名称 |
System for coordinating communication between a terminal requesting connection with another terminal while both terminals accessing one of a plurality of servers under the management of a dispatcher |
摘要 |
An information terminal connected to one of a plurality of servers which are allocated by a dispatcher is connected to another information terminal via its allocated server. When a Web Browser 111 is connected to a Web Server 143 via a Dispatcher 120, a content including a button for requesting the agent side for connection is displayed in the web screen. When the customer clicks this button, a customer ID and an IP address of the server 142 are stored in a table 155. After a CTI Server allocated an agent, an Agent proxy 173 obtains an IP address corresponding to the customer to be connected and accesses to the server 142.
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申请公布号 |
US6567848(B1) |
申请公布日期 |
2003.05.20 |
申请号 |
US19990416657 |
申请日期 |
1999.10.12 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
KUSUDA RIKA;YOSHIDA YOICHI |
分类号 |
G06F15/177;G06F13/00;G06F15/00;G06F15/16;H04L29/06;H04L29/08;H04L29/12;(IPC1-7):G06F15/16 |
主分类号 |
G06F15/177 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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