System and method for monitoring support activity

摘要

A computer system for measuring and monitoring local client support activity associated with servicing and supporting a computer by a client is disclosed. The system includes a local client support activity file in the local computer. The local client support activity file preferably records local client support activity. The local client support activity file is further operable to be uploaded when the client contacts a networked support center using the local computer. The system may also be used to evaluate the effectiveness of local support utilities and support center utilities.