发明名称 |
Voice extensions in a call-in center employing virtual restructuring for computer telephony integrated functionality |
摘要 |
An agent station for a call-in center has a telephone for an agent's use connected by a communication link with a computer workstation adapted for providing voice extensions, including one or more of call recording, playback of pre-recorded voice files to the telephone during a telephone call, and voice-activated functions. The agent station can be adapted to a call-in center wherein the computer workstations are connected on a local area network (LAN) together with a computer processor running a telephony server (T-Server). In some embodiments the T-Server may provide voice extensions in conjunction with a database accessible on the LAN.
|
申请公布号 |
US6560328(B1) |
申请公布日期 |
2003.05.06 |
申请号 |
US19970833340 |
申请日期 |
1997.04.03 |
申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
BONDARENKO OLEG;PETROV ANDRE;NEYMAN IGOR;KARPENKO PAVEL;ISSAYEO VALERIY |
分类号 |
H04L29/06;H04M3/51;H04Q3/00;H04Q3/64;H04Q3/72;(IPC1-7):H04M1/64;H04M3/00 |
主分类号 |
H04L29/06 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|