发明名称 |
Method of providing information |
摘要 |
A method of providing information to a user at a remote terminal (12) is described. The method comprises the steps of: receiving from the remote terminal (12) status information relating to an irregularity in the remote terminal; determining from the status information what action may be required to resolve the irregularity; identifying an agent capable of performing the action; transmitting the status information to a portable device (50) associated with the agent to inform the agent of the irregularity; and allowing the portable device (50) to access a repository containing operational information for presentation to the agent.
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申请公布号 |
US2003078039(A1) |
申请公布日期 |
2003.04.24 |
申请号 |
US20020270943 |
申请日期 |
2002.10.15 |
申请人 |
NCR CORPORATION |
发明人 |
GROSSI MARK M.;SMITH MARTIN R. |
分类号 |
G07F19/00;(IPC1-7):H04Q7/20 |
主分类号 |
G07F19/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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