Method and apparatus for managing telecommunications

摘要

Method and apparatus for managing a telecommunications call in a telecommunications network from a caller to an end user. The method includes the steps of: (a) receiving the call from the caller, the call including caller identification information; (b) screening the call based on the caller identification through automated access to a data base; then (c) transmitting a first radio signal to a computer having a display screen which computer is locationally independent of the telecommunications network; (d) receiving the first radio signal; (e) presenting a first message including data relating to the call; (f) receiving user selection data representing a selection by the end user to identify the a function to be performed in response to the call; (g) transmitting a second radio signal representing a second message identifying the function to be performed; (h) processing the second message in response to said second radio signal; and (i) performing the identified function in the telecommunications network.