AUTOMATED CLAIMS FILING AND TRACKING

摘要

A claims filing system for claims such as an insurance claim in which a claim can be filed from a remote location to a centralized care center. The care center will handle all aspects of the claim such as filing the claim, assigning a claims representative and adjuster to the claim (450), assigning and dispatching vendors from a network of approved vendors (430) and making an assessment with regard to whether the claim should be investigated. The claim will be entered into a database, updated electronically and networked to a system such as the Internet or an intranet (420). By having an electronic copy of the claim which is accessible through a network a claimant will be able to check the status of a claim and others will be able to update of a claim keeping the claimant well informed.