MONITORING SUBMISSION OF PERFORMANCE DATA DESCRIBING A RELATIONSHIP BETWEEN A PROVIDER AND A CLIENT

摘要

Monitoring performance data includes establishing a reporting period during which a performance is scheduled to be received at a database (22). The perfomance update includes provider data gathered from a provider (20),and describes a service provided to a client (24)by the provider. The database is accessed to determine whether the database has received the performance update during the reporting period. A provider data rating is generated from the performance update. Performance data including client data gathered from the client is received, where the performance data describes the service, and a client data rating is generated from the performance data. The client data rating and the provider data rating are reported.