发明名称 |
Method and system for automated customer support services |
摘要 |
A system and method for accepting customer calls for product related services and directing these calls to an appropriate customer care center. The system contains a customer support network and a customer transaction database for storing a plurality of product information and vendor/customer data. A transaction processor is arranged to process calls routed through the network and determine the appropriate call center for a particular customer from the entry of a customer personal identification number provided to the customer. The number accompanies a telephone access number. Both numbers may be imprinted on a support card.
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申请公布号 |
US6542601(B1) |
申请公布日期 |
2003.04.01 |
申请号 |
US19990293666 |
申请日期 |
1999.04.16 |
申请人 |
HERNANDEZ DAVID;MIR KAMRAN |
发明人 |
HERNANDEZ DAVID;MIR KAMRAN |
分类号 |
G06Q20/00;H04M3/38;H04M3/51;H04M3/523;(IPC1-7):H04M3/00 |
主分类号 |
G06Q20/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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