| 摘要 |
PURPOSE: Faults with electric appliances or computers are caused mainly from software problems. Though this kind of malfunctions can be solved simply by correcting the setup or downloading a program, the after-sales service technician visit increases the post management cost. CONSTITUTION: A Request for repair is received from a consumer(S1). A system diagnosis program is remotely operated on the consumer's product(S2). The Customer Number and the result of diagnosis is sent from the product and received(S3). The malfunction is diagnosed by comparing the received result against with the Customer Number database(S4). If it is a software malfunction, it is corrected by downloading correcting data or programs(S5), If the malfunction is determined to be about hardware, the service center is called and visits the consumer to correct with the malfunction(S6). A record of the customer service is kept on the database(S7) and the customer is informed(S8). With this automatic and systematic post management of electric appliances, software problems can be solved from a remote place without a direct visit. And the post management cost is reduced and the quicker and exact post management is available.
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