发明名称 |
Method for forecasting and managing multimedia contacts |
摘要 |
Multimedia contacts are forecasted, propagated, and managed for each period in a range. The number of contacts received in a period are forecasted using historical methods and are propagated to succeeding periods based on the business goals, such as how quickly a certain contact type is to be handled. After the contacts have been propagated, the total contacts to handle is determined for each period and the staffing requirements are calculated therefrom.
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申请公布号 |
US2003061088(A1) |
申请公布日期 |
2003.03.27 |
申请号 |
US20010919302 |
申请日期 |
2001.07.31 |
申请人 |
SARLAY JOHN DAVID;LEAMON PAUL HAROLD;HERBERT MEGHAN |
发明人 |
SARLAY JOHN DAVID;LEAMON PAUL HAROLD;HERBERT MEGHAN |
分类号 |
G06Q10/00;(IPC1-7):G06F17/60 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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