Search apparatus, search method and storage medium for storing search program

摘要

There is disclosed a method of extracting a user related to a field corresponding to an inquiry content based on shared documents of a plurality of users and profile information including at least specialized fields of the plurality of users. A degree of communication of the extracted respective users with the user who has made the inquiry is calculated based on a history of communication using a network. The user who can answer the inquiry is selected from the extracted users based on the degree of communication.