COUNSELING SYSTEM FOR COMMERCIAL PRODUCT AND COMMERCIAL PRODUCT DEVELOPMENT PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide appropriate counseling for a customer and development assist for a new commercial product corresponding to customers' needs in a cosmetic counseling system and cosmetic development program. SOLUTION: A skin diagnosing apparatus 15 measuring skin of a customer 12 is provided on a user terminal 11 in a cosmetic counseling system. Cosmetic suitable for skin of the customer 12 is selected based on skin condition data before cosmetic selection obtained by the skin diagnosing apparatus 15 and property data inputted from the user terminal 11. A product selection DB 23 storing a product matrix correlating values of each items included in the skin condition data with cosmetic product characteristics is provided in a server 20. Re-selection of cosmetics is performed until a designated satisfaction of the customer is obtained based on skin condition data after use (obtained by the skin diagnosing apparatus 15) indicating skin condition of the customer after using the selected cosmetic and use evaluation data inputted when the customer 12 answers to a questionnaire.