发明名称 |
Help desk systems and methods for use with communications networks |
摘要 |
A network management system includes a fault diagnosis system, a topology mapper, an impact analyzer and a help desk system. The a help desk system includes a user interaction module, and a fault diagnosis interaction module. The user interaction module is constructed and arranged to automatically communicate with a user. The fault diagnosis interaction module is constructed and arranged to communicate with a fault diagnosis system.
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申请公布号 |
US2003056140(A1) |
申请公布日期 |
2003.03.20 |
申请号 |
US20020282872 |
申请日期 |
2002.10.29 |
申请人 |
TAYLOR DAVID K.;CARON JONATHAN P.;BOSA PATRICK A. |
发明人 |
TAYLOR DAVID K.;CARON JONATHAN P.;BOSA PATRICK A. |
分类号 |
H02H3/05;H04L1/22;(IPC1-7):H04L1/22 |
主分类号 |
H02H3/05 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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