Business management system and method for a deregulated electric power market using online diagnostic services

摘要

A business management method for detection of anomalies with interaction between an electric distribution company and a plurality of customer energy consumers with respective smart electric metering systems, comprises the steps of: the respective smart electric metering system providing an error message to the electric distribution company upon occurrence of an anomaly; electric distribution company performing online diagnostics upon detection of an anomaly at a respective customer energy consumer site; the electric distribution company determines whether repairs are required; and upon a determination of a need for repair, electric distribution company schedules a repair visit at the respective customer energy consumer site. The method is likewise applicable to other commodities such as a water supply, fuel gas supply, or the like.