| 摘要 |
A system and method for identifying a data record associated with a transferred telephone call which is not dependent on the hardware of the particular telephone network and systems involved. In the preferred embodiment, to transfer a telephone call from a first call center to a secon d call center, the application server of the first call center sends a transfe r request which includes the data record associated with the telephone call an d the destination directory number (DDN) to which the call is to be transferre d by the application server of the second call center. The application server of the second call center responds by sending a transfer response which include s a Direct Inward Dialing (DID) telephone number selected from a pool of available members to be used to establish the call transfer. The application server of the second call center also stores a transfer coordination record which contains the data record, the DID number and the DDN. Upon arrival of the transferred telephone call to the second call center, the application server of the second call center uses the DID number of the transferred call to access the stored DDN number to redirect the telephone call to the intend ed destination in the second call center and to access the data record and re- associate the data record with the transferred telephone call. Once the transferred call and associated data record have been re-associated the DID number is available for re-use.
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