TIMELY SHUT-DOWN FUNCTION OF REAL-TIME WORK CENTER

摘要

PROBLEM TO BE SOLVED: To solve a problem that when new work to enter a real-time work center is to be allowed and when an entry is to be refused in the operation of the center. SOLUTION: A call center (100) rejects further calls when the sum of the present time, the anticipated call in-queue wait time (112), and the anticipated call service time (114) for this type (106-108) of call exceeds the closing time of the call center. The call center may redirect the rejected calls to another call center if it determines that the other call center can service them by its closing time.