| 摘要 |
PURPOSE: An interactive realtime online shopping broadcasting system is provided to enhance the satisfaction of a customer by making the customer sell the goods after correctly recognizing the goods information through the real time shopping broadcasting, the electronic document information and a real time counseling and to reduce the return of the goods by the reliability and the buying after correctly securing the goods information. CONSTITUTION: While the customer watches the Internet real time broadcasting, if a question for the goods is occurred, the customer pushes a call button for an expert counselor. The expert counselor detects the call button and carries out the counseling through a one to one video counseling, a text chatting or a computer voice conversation. As connecting to the customer, the general information and the buying inclination information of the customer are promptly provided to the counselor. Thus, the counselor enhances the reliability and the buying of the customer through the correct marketing. If the customer wants to buy the goods, the prompt settlement is possible.
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