| 摘要 |
An online remote consulting system (10) for receiving and processing consulting requests from registered clients and client users (50). The system (10) allows for the registration of a client or an individual user who has one or more consulting requests regarding certain software applications and programs currently in use by the client. The system (10) receives the requests (85), and determines the business area concerned in each request (88), and assigns the requests to consultants registered with the system that have expertise in the indicated business area (90). The consultant then processes the request (110) and provides the client user with feedback (112) through the system (10) that includes any solution or recommendations for the request, along with any necessary documentation and/or background information (111). The consultant also completes an electronic timesheet (115) provided by the system (10) that is processed and forwarded by the system (10) to the client user upon completion of the request. |
