摘要 |
<p>A method for recognising a spoken identification sequence including one or more different types of identifiers, the spoken identification sequence having one of a plurality of possible predefined identifier type formats, the method including the steps of: (a) maintaining a database (3) of identification sequences having at least a first of said possible predefined identifier type formats, (b) establishing a connection between a caller (12) and a voice recognition system (2) operatively connected to the at least one database (3), (c) selecting one of said possible predefined identifier type formats, and (d) if the voice recognition system determines that the selected identifier type format corresponds to said first identifier type format, providing said spoken identification sequence to the voice recognition system (2) for analysis according to the first identifier type format.</p> |