SYSTEM, METHOD AND DEVICE FOR RETRIEVING INFORMATION, CALL CENTER SYSTEM AND SERVER

摘要

PROBLEM TO BE SOLVED: To provide a system which dispenses with the inquiry again from a user to a call center. SOLUTION: This information retrieval system is provided with a user terminal 3 connected to a network such as the Internet 2, a call center web server 7 for receiving a retrieval condition transmitted from the user terminal 3 through the network and an agent terminal 6 connected to the call center web server 7. The call center web server 7 is provided with a retrieval history storing means for storing retrieval history, and an outputting means for outputting the retrieval history stored in the retrieval history storing means to the agent terminal 6 in the case the user terminal 3 makes a connection request to the agent terminal 6.