CUSTOMER SERVICE EVALUATION SUPPORTING METHOD AND COMPUTER PROGRAM

摘要

PROBLEM TO BE SOLVED: To provide a customer service evaluation supporting method which efficiently gather evaluation information regarding customer service and makes the information useful to both the beneficiary and the provider of the customer service. SOLUTION: The customer service evaluation supporting method is implemented on a computer A connected to customer terminals B1 and B2 through the Internet to gather and use evaluation information regarding the customer service of a hotel. The computer A which functions as the center is provided with functions such as an evaluation information acquiring means 10 which acquires the evaluation information from the customer terminals B1 and B2 actually having received the customer service through the Internet and a data processing means 11 which registers the evaluation information acquired by the evaluation information acquiring means 10 in a database 20 and ranks the customer service according to the evaluation information.