METHOD AND DEVICE FOR MANAGING CUSTOMER DISSATISFACTION

摘要

PURPOSE: A method and a device for managing customer dissatisfaction are provided to classify the customer dissatisfaction relating to credit card payment at oversea and to manage the customer dissatisfaction at an Internet web server based on classification. CONSTITUTION: A user registers the dissatisfaction by connecting to a customer dissatisfaction management system(203) through a customer computer(201) and searches the situation information processing the dissatisfaction. A credit card company computer(203) receives the registered customer dissatisfaction from the customer dissatisfaction management system(203) and transmits the processing situation information. The customer dissatisfaction management system(203) manages the customer dissatisfaction transmitted from the customer computer(201), transmits the customer dissatisfaction to the credit card company computer(202) and provides the processing situation information to the customer by responding to a customer request.