ISSUE TRACKING SYSTEM AND METHOD

摘要

A system for processing issues (s101) comprising a system processor and at least one terminal coupled to the system processor through a network. A database is also coupled to the system processor. The terminal sends issue information (s118) through the network to the system processor, the issue information relating to an issue. The system processor stores the issue information in the database. The system processor also receives resolution information (s120) through the network, the resolution information relating to a resolution of the issue. The system processor stores the resolution information in the database. Upon request, the resolution information (s120) and issue information (s118) may be accessed by users of the system. Users may also enter follow-ups to resolutions (s122).