发明名称 SERVICE HISTORY LOG OF COMPUTER REPAIR
摘要 PROBLEM TO BE SOLVED: To provide a system for implementing a method for monitoring the service repairs of a processing system. SOLUTION: The system contacts a service representative in response to a reception of a data signal indicating an operational failure of the processing system. The contact includes a service action plan with a list of field replacement units that maybe the source of the operational failure. In response to one or more of commands, the system displays a service action even log including the service action plan, and a service history log including any history of service repairs related to the service action plan. The service representative can partially or fully apply the service action plan to the repair, and subsequently flag the service action event entry as incomplete or closed, respectively.
申请公布号 JP2003016214(A) 申请公布日期 2003.01.17
申请号 JP20020123828 申请日期 2002.04.25
申请人 INTERNATL BUSINESS MACH CORP <IBM> 发明人 AHRENS GEORGE H;MOONEY LEO C
分类号 G06F11/30;G05B23/02;G06Q10/00 主分类号 G06F11/30
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