发明名称 |
ENGINE TO PRESENT A USER INTERFACE BASED ON A LOGICAL STRUCTURE, SUCH AS ONE FOR A CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM, ACROSS A WEB SITE |
摘要 |
A flowchart-based tool can be used to build a logical structure. In the context of a customer relationship management (CRM) system, the logical structure can comprise an ordered set of questions and branching logic that are presented to a customer of the business when the customer contacts the business with an inquiry, such as for a sale or service inquiry or other interaction. An engine can run a session associated with the logical structure, with the session presenting questions, text, graphics, and the like dynamically to customer across a network, such as the Internet and a web site. Branching logic determines the appropriate information to present to the user based on answers to previous questions. The engine allows presentation of the information to the user/customer, by generating hypertext markup language (HTML) files to display the questions or other elements of the logical structure as part of a user interface on a client terminal of the customer. |
申请公布号 |
WO02101517(A2) |
申请公布日期 |
2002.12.19 |
申请号 |
WO2002US22279 |
申请日期 |
2002.03.27 |
申请人 |
SIEBEL SYSTEMS, INC.;SUBRAMANIAM, PAVITRA;WANG, ROBERT, H.;MALDEN, MATTHEW, S. |
发明人 |
SUBRAMANIAM, PAVITRA;WANG, ROBERT, H.;MALDEN, MATTHEW, S. |
分类号 |
G06F3/033;G06F3/048;G06F9/44;G06Q30/00 |
主分类号 |
G06F3/033 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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