| 发明名称 |
Automatic call distributor for call centres allocates calls based on loading measurement |
| 摘要 |
An automatic call distributor (10) has a main station (18) and satellite stations (20, 22) recognises call types and distributes calls to agents at the satellite stations depending on the difference from the target loading.
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| 申请公布号 |
DE10225017(A1) |
申请公布日期 |
2002.12.19 |
| 申请号 |
DE20021025017 |
申请日期 |
2002.06.06 |
| 申请人 |
ROCKWELL ELECTRONIC COMMERCE CORP., WOOD DALE |
发明人 |
MENGSHOEL, OLE J.;FERTIG, KEN;SUNDERMAN, KURT;DEZONNO, ANTHONY |
| 分类号 |
H04M3/523;(IPC1-7):H04M3/527 |
主分类号 |
H04M3/523 |
| 代理机构 |
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代理人 |
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