| 摘要 |
PROBLEM TO BE SOLVED: To provide a system and method for remote maintenance and an industrial apparatus which enable a service provider to provide a remote maintenance service that can charge an account to service receivers, provide attentiveness to details, and control the service in accordance with remote maintenance activities and maintenance requestors. SOLUTION: A remote maintenance system connects with an industrial apparatus 123 installed at a manufacturing plant 120 and a work equipment 113 installed at a maintenance center 110 via a network 100. The work equipment 113 transmits instructional information representing maintenance instructions to the industrial apparatus 123. The industrial apparatus 123 executes a process according to the received instructional information, generates information on the charge that shows maintenance fees corresponding to contents of the process executed, and outputs a part or all information for the charge to an output device for the industrial apparatus 123. |
