SYSTEMS, APPARATUS, AND METHODS FOR VERIFICATION OF TELEMARKETING SALES ORDERS

摘要

The present invention is a method and system for verification of telemarketing sales orders. According to an embodiment of the method, a sales agent asks a customer a set of questions related to a sales order, including questions required by government regulatory agencies and/or specified by an entity from whom an offer originates. The dialog recorded by the sales agent's computer, call center server, a stand-alone unit, or a verifier server. After the sale has been established, the customer is presented with the option to review the transaction and accept or reject it. The review dialog, the interaction between the customer and the playback of the recorded offer, and the accept/reject decision are each recorded and archived. In certain embodiments of the invention at least the interaction between the customer and the playback of the recorded offer as well as the accept/reject decision are recorded in a verifier server rather than in the sales agent's computer, call center server, or stand-alone unit.