| 摘要 |
PROBLEM TO BE SOLVED: To improve accuracy of computer-assisted name identification in a servicer. SOLUTION: Information obtained when a telephone operator or a person in charge of negotiation as the servicer S negotiates with a debtor is stored as negotiation history data D50 one after another. The negotiation history data D50 are stored while correlated to the debtor. When it becomes evident that a plurality of debtors given different unique identifiers are the same person, information correlating those debtors is added and they are handled as the same person thereafter. Here, the negotiation history data D50 which are stored so far are not deleted, but efficiently used. |
