| 摘要 |
PROBLEM TO BE SOLVED: To solve the cause of an error caused in a printer in a short time and to appropriately instruct an error solution to a user. SOLUTION: A remote maintenance system 1 is composed of a print system 2 and a maintenance host 3. When the error occurs in a printer 21, the print system 2 makes a printer operation state information extraction means 222 extract operation state information H corresponding to the error and transmits the information H to the maintenance host 3. In the maintenance host 3, the information recorded in a data base 31 is referred to, an error analysis part 32 analyzes the cause of the error on the basis of the operation state information H and a part 33 for preparing instruction information corresponding to the error generates the instruction information I corresponding to the error on the basis of the cause analyzed result. The maintenance host 3 transmits the instruction information I corresponding to the error to the print system 2 through a transmission/reception means 34 and a communication channel 100. |
