METHOD FOR PROVIDING CONTEXT-SENSITIVE HELP TO A MEDIA VIEWER

摘要

A method for providing context sensitive help to a viewer of a media-on-demand system (100) by a media-on-demand service provider includes activating a call-back function (201) by the viewer of a media-on-demand display device (105, 150, 155) and transmitting the activation of the call-back function over a communications network (110) to a network processor (135), the communications network and network processor being operated by the media-on-demand service provider. The network processor constructs a script or data item list containing information about the viewer (203) and the call-back function that was activated and transmits the script or data item list to an agent (206) who contacts the viewer (207).