| 摘要 |
A method is disclosed for facilitating a move of household goods for a customer which includes the steps of receiving contact information relating to a customer from a referral source (12,14), contacting the customer to perform a pre-move needs analysis (16), sending an order to a vendor for a selected moving service on behalf of the customer (30,40,50,60,70), and performing a set of predefined tasks based upon a schedule of events related to the selected moving service to ensure the customer's satisfaction throughout the move. |
