| 摘要 |
A real time, computerized, method, system, and method of doing business with respect to troubleshooting and resolving installed base product failures. A client establishes a link with the business server, filing a report describing the product and failure mode in plain text. The server compares the failure mode plain text to a historical data base, associating maintained keywords likely to appear in the report to product subunits associated with failure modes. Based on the comparison, the server calculates and transmits to the client predictions of resolving the failure. The client is provided with on-line capability for selecting and ordering replacements. The process is continuous, iterative, and interactive.
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