KNOWLEDGE INFORMATION CONTROL METHOD, KNOWLEDGE INFORMATION GENERATING METHOD, KNOWLEDGE INFORMATION USING METHOD, AND KNOWLEDGE INFORMATION MANAGING DEVICE

摘要

PROBLEM TO BE SOLVED: To make information on the history of examination and the process and the like usable before preparing the information as a result. SOLUTION: A knowledge information control device 1 stores a conversation stream 1aa containing the contents of a series of commitment data exchanged between persons concerning business through a network to achieve a business for solving problem. Also, the knowledge information control device 1 sequentially stores an object 1ba required to perform the business in a course ranging from the occurrence of a problem to the conclusion thereof in the state at the time when the object 1ba was required. The knowledge information control device 1 relates any conversation stream in the stored conversation stream with any object in the stored objects in response to a relating request (step S1). In addition, the knowledge information control device 1 outputs the information on the any conversation stream and any object thus related to each other in response to the related information acquisition request (step S2).