发明名称 |
Reception management system and method of handling transactions |
摘要 |
A reception management system for handling transactions includes a plurality of ACMs (Automated Contract/Consulting Terminals) for receiving procedure requests for predetermined transactions from customers, a plurality of ROTs (Remote Operation Terminals) to be employed by an operator for handling the procedure requests, a server for storing information for managing the operators for each transaction skill, and information about queues formed for each transaction skill upon a procedure request accepted from an ACM, and a queue monitoring terminal for monitoring the queues by receiving information from the SACD server.
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申请公布号 |
US2002143592(A1) |
申请公布日期 |
2002.10.03 |
申请号 |
US20020106567 |
申请日期 |
2002.03.26 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
NISHIKAWA AKIRA;YOKOTE MASATO;MORIYA TSUTOMU |
分类号 |
G06Q10/00;G06Q10/06;G06Q20/18;G06Q30/02;G06Q40/00;G06Q40/02;G06Q50/00;H04M3/42;H04M3/523;(IPC1-7):G06F17/60 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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