Method of managing knowledge information, method of generating knowledge information, method of using knowledge information, and apparatus for managing knowledge information

摘要

A knowledge information managing apparatus manages knowledge information to reuse information of analytical details and a process which have led to information as a fruit. The knowledge information managing apparatus accumulates dialogue streams including the contents of a series of message data exchanged between persons involved in a business through a network. The knowledge information managing apparatus also sequentially accumulates objects required to perform the business in a process from generation of the problem to a conclusion about the problem, in a state in which the objects are required. The knowledge information managing apparatus relates a desired one of the accumulated dialogue streams and a desired one of the accumulated objects to each other in response to a relating request, and outputs information about the desired dialogue stream and the desired object which are related to each other in response to a related information acquiring request.